Last updated: October 11, 2026
1. Credit packs
You can request a full refund of any credit pack within 14 days of purchase, provided you have used less than half of that pack's credits. When the refund is processed, the remaining credits from that pack are removed from your account.
After 14 days, or once half or more of a pack's credits have been used, the pack is non-refundable. Its remaining credits stay valid until they expire, 12 months after purchase.
2. Automatic credit returns
You never pay for checks that fail. If an AI engine errors or times out, the credit for that check is returned to your balance automatically. You can see these returns in Billing → Credit history.
3. Always refunded
- Duplicate purchases made by mistake: refunded in full on request.
- Charges for credits that were never added because of a technical fault on our side: credits added or payment refunded, as you prefer.
- Service discontinuation: unused, unexpired purchased credits refunded pro rata (see Terms §11).
4. Free credits
Free monthly credits are provided at no charge, have no cash value and are not refundable or exchangeable.
5. How to request a refund
Email [email protected] from your account email address with the subject "Refund request" and, if you have it, the order number from your Polar receipt. You can see which purchases are currently eligible in Billing in your dashboard. We confirm eligibility within one business day.
Approved refunds are issued by Polar, our Merchant of Record, to your original payment method. Banks typically show the refund within 5 to 10 business days.
6. Before opening a dispute
Please contact us first. We resolve most issues within a day, and refunds through us are faster than card disputes. Accounts with an open chargeback may be suspended until it is resolved.
7. Contact
INCAA LLC, 8301 State Line Rd, Ste 220-2254, Kansas City, MO 64114, United States · [email protected]